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All things phone systems related. Get into our heads.

Welcome to the Phoneworx blog, where you are guaranteed to learn more about how telecom services can add value and other tips to grow your business.

Category Archives: Customer Satisfaction

Your company website is essential in building customer relationships

Since we launched Phoneworx in January of this year, we have been made increasingly aware at how the world is shifting in terms of getting to know local businesses. We’ve run a really dynamic postcard campaign to introduce ourselves to … Continue reading

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How can you boost sales? Ask your customers!

Recently, I listened to a great webinar by John Jantsch, author of Duct Tape Marketing. He conducted this for free during the celebration of Small Business Week and I wanted to pass along one of his particularly good pointers. As … Continue reading

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Do You Really Know How to Answer the Phone?

Ok, so here’s another topic where you are thinking: “Duh! Of course I know how to answer the phone… I pick it up and say ‘Hello’.” Simple, right? Maybe not. Have you ever really thought about how you and your … Continue reading

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Options are not optional

By reading our blog, you know that we work pretty darn hard to keep ourselves abreast of trends in the marketplace. We make every effort to share this knowledge with you – our friends and clients! Here’s a tidbit of … Continue reading

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Differentiation: Being a PURPLE Cow!

Earlier this week, my boss told me that we needed to continue to position and brand Phoneworx as a “purple cow” within our industry. Seeing my confusion, he painted the following picture: “Imagine this – as you drive down the … Continue reading

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Attention Small Businesses! Are you connected to your customers?

In today’s world, it’s no longer about what you know or even who you know. Now, it’s all about how fast you can connect with the people you know via text, email, social media, or phone. We live in an … Continue reading

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Positioning – Have you made it into your customers’ minds?

  Positioning is a “buzz word” in the marketing world. It is a frequent topic of conversation and – truth be told – can be a critical factor in your company’s success (or failure if executed poorly).  Many times, people … Continue reading

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How to use your phone system to grow your business

 Right off the bat, you’re probably thinking, I know how to use my phone system… It doesn’t take a rocket scientist to know that we use it to make and accept phone calls. That’s it. It produces no revenue, only … Continue reading

Posted in Business Phone System, Business Topics, Customer Satisfaction, Improving Company Image, VoIP | Tagged , , , , , | 3 Comments